Terms of use

Last updated: 2026-10-10

The Spanish version is the reference text. If the two differ, the Spanish version prevails.

1. Who provides the service

The service is provided by the owner named in the legal notice: name or company name, tax ID and address. For anything at all, write to support@dawei.es.

2. The service

Laddr is a paid VPN subscription. There is a single monthly plan: €6 and 100 GB a month. It includes every server and the VLESS-Reality and Hysteria2 protocols, and you can use them on all your devices. When you use up the month’s data, the connection pauses until the 1st of the next month.

We provide the service “as is”. We don’t promise it works in every country or that networks won’t block it. If a server is blocked, we replace it.

3. Your account

Your account is identified by a 16-digit number. It is your login: there is no password. Keep it somewhere safe. Anyone who has the number can use your account.

4. Acceptable use and local laws

Don’t use Laddr for spam, attacks, fraud, torrenting or any illegal activity, and don’t share your account with other people.

Rules about VPN use differ between countries. You are responsible for following the law of the country you connect from.

5. Price, payment and renewal

The prices you see when you buy are final and include VAT. Stripe handles payment; we never see your card details.

The plan costs €6 a month and renews automatically every month until you cancel. We tell you about each renewal at least 15 days ahead, at the email you gave when you paid.

Cancelling is as easy as buying: there is a button on your account page and no extra steps. You keep access until the end of the period you paid for.

6. Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days of buying, without giving a reason. When you pay, you expressly ask us to start the service straight away. If you withdraw, we refund what you paid minus the share for the time you have already used the service.

You can withdraw in two ways:

• Use the “Withdraw from contract here” button on your account page.
• Write to support@dawei.es.

We refund the amount within 14 days at most, to the same payment method you used.

You may use this form, but you don’t have to:

To David Martin Planelles, Compositor Pedrell, 18, Olot (Girona) - ESPAÑA, support@dawei.es.

I hereby give notice that I withdraw from my contract for the Laddr service.

Ordered on: …

Name of consumer: …

Address of consumer: …

Account number (last 4 digits only): …

Date: …

7. Guarantee and liability

These terms don’t limit the rights the law gives you as a consumer, including those about conformity of digital services. Beyond that, our liability is limited to the amount you paid in the last 12 months.

8. Suspension and ending

We may suspend your account if you break the acceptable use rules. If we stop providing the service, we refund the part you haven’t used.

9. Changes to these terms

If we change these terms, we tell you 30 days ahead by email or on your account page. If you disagree, you can cancel.

10. Complaints

Write to support@dawei.es and we will answer within one month at most. You can also go to the consumer services of your region in Spain or to the consumer arbitration board.

11. Law and courts

Spanish law applies. If you are a consumer, the courts of your place of residence have jurisdiction, and you keep the protection of the law of the EU country where you live.